Warming Newcastle & Tyne Valley homes
Our £75+VAT per hour rate includes boiler breakdown diagnosis by experienced heating engineers. This fee ensures that you receive an expert assessment to identify the issue. If an issue can be resolved within the first hour without ordering parts, you will be back to hot showers and warm radiators with no further costs.
As a local gas and heating engineer covering the Tyne Valley and Northumberland, we’ve seen just about every boiler issue going. From pressure drops and strange noises to fault codes and complete breakdowns, we know how to get to the root of the problem quickly.
We specialise in Baxi and Worcester Bosch boilers, but we work on all major brands too. With strong product knowledge, the right tools, and access to quality parts, we’ll always aim to repair your boiler where possible and get your heating back up and running with minimal fuss.
Clear advice, local service, and repairs done properly, so you can get back to normal without the stress.
We believe in giving every customer clear, expert advice. When you book a boiler breakdown visit with us, one of our experienced heating engineers will carry out a full diagnosis to find the fault. If we can resolve the issue during that first visit, without needing any parts, we’ll get your heating and hot water back on straight away, no unnecessary delays, no hassle.
Recognising when you require a boiler service versus a heating repair is vital. Boiler servicing, akin to a car’s MOT, is an annual check-up for safety, efficiency, and performance, including replacing specified parts as instructed by the manufacturer. Mainly, a boiler service is preventive, catching issues before they happen!
Boiler repair is a cost-effective option for minor issues that don’t impact the unit’s overall performance. However, if your boiler is over 10-15 years old, frequently breaking down, or significantly inefficient, investing in a new boiler replacement may be more economical and energy-efficient in the long run.
Sometime's its simple, but sometimes you need a professional
Not sure if you need a boiler repair? Before calling us out, take a look at our simple first checklist. A few quick checks might help you spot the issue or at least give you a better idea of what’s going on. And if you’re still unsure, we’re always here to help.
Make sure your boiler has power and the fuse hasn’t tripped, it’s a simple check that can often save a callout.
Check that your boiler’s water pressure is at the correct level, low pressure can stop your heating from working properly.
Check if you’re getting hot water from your taps. If not, it could help pinpoint where the problem is.
Check that your thermostat is set correctly and calling for heat, sometimes it’s an easy fix!
Check if other gas appliances, like your hob, are working. This helps confirm if there’s a gas supply issue.
Please take these guide pricing with a pinch of salt!
All boiler manufacturers’ pricing varies from each other, and sometimes there may be multiple different fans, pumps, valves and gaskets priced differently from each other. We have provided this list as a guideline to help you understand why some repairs are quite affordable and some hurt the bank.
Gaskets must be replaced when showing signs of wear. Failure to do so can lead to dangerous boilers.
Responsible for igniting the fuel to start the boiler. Ignition electrodes are normally as part of a main service, but can fail at any point
Helps to release excess pressure from the system, preventing potential damage. A common repair.
Directs hot water to either the radiators or the hot water system, depending on demand.
Replace old plastic magnetic filters & upgrade to a modern brass system filter.
Major componant. Compensates for the expansion and contraction of water in the system as it heats and cools.
Major componant. Regulates gas flow to the burner for combustion, and its malfunction can lead to inefficiency or safety risks.
Major componant. Essential for letting your boiler breath and venting out used gases safely.
Major componant. Circulates hot water throughout the heating system.
Major componant. The most expensive repair as this is the core part that transfers heat from the burner to the water in the system.
New Boilers Fully Supplied & Installed starting from
Yes he is a bear, but is very helpful and loves helping the good peeps of Newcastle & Tyne Valley find the answers they need. Give him a try for instant answers and arranging contact with the Greenside team.
The Baxi 800 Combi 2 has a 10 year parts and labour warranty† and includes a compact Adey MagnaClean Micro2 system filter to protect the boiler and heating system. The boiler is lightweight, small enough to fit into a 290mm deep cupboard, has a built in pipes behind facility within the boiler casing, brass hydraulics and a stainless steel heat exchanger.
The Worcester Bosch Greenstar 8000 is available from 30kw up to 50kw, making it a very versatile unit. For a better consideration of this boiler, the 40kw output means this boiler is good for homes of most sizes, especially for those with two bathrooms where plenty of hot water is required simultaneously.
The ATAG Economiser features an inbuilt PFGH unit making it the most energy-efficient combi boiler in Europe. With up to 96% efficiency in domestic hot water mode the inbuilt PFGHR unit delivers an extra 5-6% savings on fuel. Get extended peace of mind with every ATAG boiler supplied with options up to 14 years.
For those who want to understand the common boiler and heating system faults, you can use the following links to quickly find and understand what is happening with your heating system.
Like many manufacturers Baxi offer a one-off repair service for out of warranty boilers.
From £453.00 one off payment
the Baxi repair service Includes:
Alternatively Greenside Smart Heating can replace your broken boiler from as little as £2500 *subject to survey.
The breakdown diagnosis forms the basis for effective repairs or, if necessary, a recommendation for boiler replacement. If boiler or heating parts are required, we will order the parts the same day, with most parts available within 48 hours if not a stocked item.
When we have no hot water or no heating and the home is not heated via a combi boiler, we often mistakenly blame the boiler when sometimes the problem is what is controlling the boiler or the heating system’s pipework, radiators or underfloor heating. Correctly identifying the problem within the home is key to a quick resolution.
Book your heating system diagnostic survey for £75+VAT*.
*Diagnostic survey does not include replacement heating parts, which, if required, will be charged additionally.
For those who want to understand the common boiler and heating system faults, you can use the following links to quickly find and understand what is happening with your heating system.
DIY boiler repairs are illegal and pose significant risks, including the potential for gas leaks, fire hazards, or water damage. Attempting to repair boilers yourself can also invalidate your boiler’s warranty and could lead to more costly issues. Professional diagnosis and repair are essential for safety and to ensure the longevity of your heating system.
Display error codes are alphanumeric signals shown on your boiler’s control panel to indicate specific issues. These codes serve as a diagnostic tool to identify what might be wrong, helping technicians pinpoint the problem more quickly.
How to fix this
Refer to your boiler’s manual or our online guide for error code explanations and troubleshooting tips.
Low water pressure in your boiler can lead to inefficiency and inadequate heating or hot water. Causes may include leaks in the system, a malfunctioning pressure valve, or air buildup. It’s crucial to diagnose the issue promptly and take corrective action, which may involve repressurising the system or replacing faulty components.
If your boiler system is losing pressure, it could indicate a leak, faulty relief valve, or issues with the expansion vessel. Low pressure can compromise your boiler’s efficiency and heating performance. Prompt, professional diagnosis is essential for identifying the cause and implementing the appropriate fix to restore optimal system pressure.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
If your boiler provides no heating at all, immediate attention is required. Causes can range from thermostat issues to a complete system breakdown. A certified technician can diagnose the problem and recommend the best course of action, whether it’s a simple fix or a more involved repair. Don’t suffer in the cold — seek professional help.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
Lack of hot water is a common boiler issue that can be caused by multiple factors like faulty diverter valves, malfunctioning thermostats, airlocks or scaled heat exchangers. Experienced professional diagnosis is required for pinpointing the problem and restoring your hot water. Whether it’s a quick fix or part replacement, Greenside are here to help the nice folk of Newcastle region.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
Ignition faults in your boiler can prevent it from firing up, leading to no heat or hot water. Typical causes include worn-out igniters, faulty electrodes, or electrical issues. Professional diagnosis is crucial for identifying the underlying problem and implementing the correct solution, whether it’s component replacement or system adjustments.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
Leaks and drips from your boiler are warning signs that should not be ignored, as they can lead to more severe issues like water damage or system failure. Common culprits include worn seals, corrosion, or problems with internal components. Prompt, professional assessment and repair are essential to prevent further complications.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
A noisy boiler could indicate a range of issues. Common causes include air in the system, low water pressure, or worn-out components.
The most likely cause of a noisy boiler is the system water requiring cleansing/ flushing, followed by redosing the heating system with fresh protective chemicals. If your boiler makes unusual sounds like banging, whistling, or gurgling, consult a heating professional to diagnose and repair it to prevent further damage.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
A cold radiator can indicate issues like air trapped in the system, poor circulation, or faulty valves. While some problems can be fixed through simple tasks like bleeding the radiator or opening both radiator vales, persistent cold radiators may require a heating engineer to inspect the entire heating system for further clues.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
A frozen condensate pipe can prevent your boiler from functioning and may lead to a breakdown. This issue is most common during winter and can be indicated by a specific fault code on your boiler’s display. Thawing the pipe with warm water or even a hair dryer can offer temporary fixes. Still, professional intervention will be needed for a permanent solution, such as proper insulation or rerouting the pipe to a better location.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
Intermittent faults, such as sporadic heating or inconsistent hot water supply, can be frustrating to diagnose. Causes may include electrical issues, component wear, or thermostat malfunctions. These faults may come and go, making them harder to pinpoint.
Our best advice is to get the boiler and central heating system fully serviced, as this may produce clues as to what is causing the issue or eliminate the problem before the problem leads to a full breakdown.
How to fix this
Contact Newcastle’s most reviewed central heating specialists for honest, transparent advice for heating system & boiler repairs.
New boilers are more energy-efficient and reliable, offering long-term savings and peace of mind. New ATAG boilers come with a huge peace of up to 18 years of parts and labour. Worcester Bosch with 14 years. If your boiler is over 15 years old, requires frequent repairs, or your energy bills have increased significantly, it makes financial sense to upgrade for the peace of mind now offered by the major boiler manufacturers.
Please note the quickest and best way to contact RCA Plumbing & Heating is via this form.
Phone : 07506 544773
Please use the form or existing customers can respond to our previous email
Greenside Smart Heating
11 Rockwood Hill Estate, Greenside, Ryton
NE40 4BG
You can find the answer to your boiler repair question in our handy FAQs! Before you call an engineer, perhaps there’s an answer to your question below. These questions are answered using our years of experience and listening to customers in the Tyne Valley area, so you can be assured the questions might help you, too!
If you’ve got no heating or hot water, hearing strange noises, have pressure issues, or error codes flashing, your boiler might need an attention of an experienced boiler repair engineer.
We repair all major boiler types and brands, including combi, system, and regular boilers, with a focus on BAXI, Worcester Bosch & ATAG models.
We aim to respond quickly, especially if it’s an urgent issue. Just give us a ring and we’ll do our best to get someone out as soon as possible.
Most issues can be repaired, but if your boiler is older or the parts are discontinued, we’ll give honest advice about whether a replacement is the better long-term option.
Prices depend on the fault, but we keep our costs fair and transparent. We’ll always discuss the issue and price with you before we start any work. For guidance please refer to our boiler parts, approximate pricing guide reference only.
If we’ve got the right parts to hand (which we often do), we’ll aim to get everything sorted in a single visit.
100%. All our heating engineers are Gas Safe registered and fully trained, so you’re in safe hands every time.
Yes, we do. If your boiler has packed in and you’re without heating or hot water, we can prioritise emergency call-outs where possible.
If your boiler is still under warranty, it’s important to use a qualified engineer for repairs. As we are accredited installers of BAXI, Worcester & ATAG, we can help maintain your cover.
We stand by our work, if something isn’t quite right after a repair, just give us a call. We’re always happy to help.
Yes, we do. Our boiler care plans include annual servicing and options that cover certain repair costs too. Great for peace of mind!
We cover Tyne Valley and beyond, including Gateshead, Hexham, Ryton and Newcastle surrounding areas.
